FAQ's

Yes, everything we create is made to order, just for you.

Whether it’s printed workwear, embroidered uniforms, event merch, vinyl graphics, or signage, we tailor each piece based on your design, colours, sizes, and finish preferences.

We don’t keep stock or produce “off the shelf” items, so every order goes through a setup process that ensures your branding or artwork looks exactly how it should.

This also means we take extra care with every stage, from artwork approval to final production.

Can I cancel or return my order? 

You can cancel your order as long as we haven’t started any work, that means no garments have been ordered, no artwork created, and no payment made.

Once an order is paid for and we’ve begun production, whether that’s artwork setup, proofing, embroidery digitising, or ordering stock, the order becomes locked in and cannot be cancelled.

Because everything we do is made to order, time and materials are committed specifically to your project.

If you’re unsure or need to make changes, it’s always best to speak to us before payment is made or proofs are approved. We are here to work with you. 

What if the item is faulty?

If something isn’t quite right, don’t worry - we’ll always work with you.

We take pride in the quality of our work, so if you believe an item is genuinely faulty, please let us know within 7 days of receiving your order. We’ll usually ask for a few clear photos and a description of the issue so we can assess what’s gone wrong.

If it’s a manufacturing fault or production error, we’ll either:

• Repair the item,

• Replace it, or

• Offer a refund for that specific item (depending on the situation)

We do inspect every order before it leaves, but mistakes can happen, and when they do, we’ll always aim to make it right.

What if I change my mind or need to amend my order?

We totally get that plans can change, and we’ll always try to help where we can.

If you need to make changes or have second thoughts, the key is to get in touch as soon as possible,  ideally before payment or artwork approval. That gives us the best chance to adjust your order without any extra cost.

However, once your order has been paid for, artwork approved, or production started (including stock ordered or setup time), we may not be able to make changes, or there may be a charge to cover any work already done.

If you’re unsure, get in contact asap, we’re happy to guide you through the process and make sure you’re confident before anything goes to production. 

How fast can I get my order? / How do turnaround times work?

Turnaround times depend on a few things, like the size of your order, the type of print or embroidery, and how quickly you approve your artwork.

As a general guide:

• Standard turnaround is around 7-10 working days from the point your artwork is approved and payment is received

• Delivery adds an extra 1-3 working days, depending on your location and courier service

Need it faster? We can often help with rush orders, but this depends on our current workload and stock availability, so always ask before ordering. If we can squeeze it in, we will!

To keep things moving smoothly:

• Approve artwork promptly

• Ensure payment is made without delay

• Let us know upfront if you have a deadline, especially for events or launches

We’ll always be honest about what’s realistic, and if we say we can do it, we’ll do everything to make it happen.

Do you guarantee matching screen to product colours? 

Not exactly, and here’s why:

What you see on screen can vary from device to device depending on brightness, display settings, and even the lighting around you. That means colours may look slightly different once printed, embroidered, or applied to different materials like fabric, vinyl, or signage.

That said, we do everything we can to get as close a match as possible.

If you have a specific colour requirement, just let us know! You can provide:

• Pantone® references

• RAL codes

• CMYK or RGB colour values

• Or even branded colour swatches

We’ll work with you to get the best possible result within the limits of the materials and process.

For highly colour sensitive jobs, we may recommend a sample run or test print to ensure you’re happy before full production.

We’re here to help make sure your brand looks exactly how it should,  bold, consistent, and professional.

What if I'm ordering for my business or reselling? 

We work with many different types of businesses, brands, charities, schools, and creators, whether it’s for uniforms, merch, or resale. So if you’re ordering on behalf of a business, club, team, or planning to resell the items, your order is treated as a Business to Business (B2B) transaction.

That means it doesn’t fall under standard consumer law and different rules apply around cancellations, returns, and refunds.

As the buyer, you’re responsible for checking all sizes, quantities, and artwork before approving the order. If you’re planning to resell or distribute the items, we recommend ordering a sample first to make sure you’re happy with the quality and finish before running a full batch.

We’re always happy to advise and support you, but it’s important to be aware of the difference between consumer and commercial orders.

You can view our full B2B policy by clicking here

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How do I submit artwork? Have you got a guide?