Business to Business (B2B) Sales

If you are ordering on behalf of a business, organisation, club, team, school, charity, reseller - your order is treated as a Business to Business (B2B) contract, not a consumer sale.

What This Means Legally

Consumer Rights Act 2015 and Consumer Contracts Regulations 2013 do not apply to B2B transactions
You are not entitled to cancel or return custom made goods simply because you change your mind, experience resale issues, or have customer complaints
B2B contracts are governed by contract law, not consumer law

B2B Orders Include (But are not limited to):

Orders placed using a business name or email
Orders where the invoice is addressed to a business, group, or organisation
Orders intended for resale or distribution (e.g. merch, uniforms, leavers’ hoodies)
Orders requiring VAT invoicing or raised purchase orders

Our Responsibility in B2B Orders:

We will:

Provide proofs and mockups (where applicable)
Advise on suitable garments and finishes
Deliver the agreed quantity and specification to the best of our ability

Once you approve the design or place the order, you are legally bound by that agreement.

We are not liable for:

Errors in your artwork or order submission
Stocking issues on your end
Issues arising after resale
Claims made by your own customers

B2B Orders Cannot Be Refunded Because:

The item didn’t sell
A team member changed their mind
You made a mistake in your sizing or design brief
Your customer asked for a return
Your project plans changed

Final Word On B2B Orders:

By placing a B2B order, you agree to these terms and accept full responsibility for your order once confirmed.

We are always happy to help resolve genuine faults, but B2B orders are not protected by consumer refund laws and cannot be cancelled once in production.

Policy Updated - 01 January 2025

Need more information on your rights regarding Returns & Faulty Items?
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Returns & Faulty Item Information